Privacy Notice
Here at Soarce LTD we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
We do not use any of your details for marketing and we do not send out emails, text messages or mail without your express consent, i.e. you have requested this personally.
Any information entered into forms on our website in relation to personal data is never shared with any third party or used and supplied for marketing.
Our privacy policy sets out how Soarce LTD uses and protects any information that you give to Soarce LTD when you register and/or use this website.
Soarce LTD is committed to ensuring that your privacy is protected. We can assure you that should we ask you to provide certain information by which you can be identified when using this website, that it will only be used in accordance with this privacy statement.
Soarce LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
How we use the information we collect
The information collected when you register with us at www.soarce.co.uk website is only used to communicate with you. We do not pass on or share your information with any other company.
The information our website gathers from our customers, contains the standard mandatory requirements of customer information. These include: email address, name and company name.
Phone numbers and email addresses are used by Soarce LTD only to provide order information for a purchase and after care.
All information held on our website will be permanently removed after a 90 day period. We only keep this data until then to provide customer care in the form of refunds, re-sending of goods or for further services required after the point of sale unless consent has been given.
How cookies are used on our website
A cookie is a small settings file which is stored on our website, which remembers searches and details about your previous visits to our website, enabling a more prompt experience for the next time you visit our website. It makes it easier to search, as it remembers information to help you in your search.
However, you are able to disable this feature.
This device helps us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Links to other websites
Our website may from time to time contain links to enable you to visit other websites of interest, which makes your experience much easier. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. This therefore means that we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting other sites, as those sites are not governed by our privacy statement. We advise that when visiting any linked websites that you visit the privacy policy on that website to secure your privacy.
Controlling your personal information
You may choose to restrict the collection or use of your personal information on our website. This can be achieved in the following ways:
- When registering with our website you may be asked to indicate whether you would like to receive any future advertisement of product or promotions. You may control this service by a small check-box, which may be found when you purchase/enquire about a product.
- With regards to this service, you may change your mind at any time by emailing us at info@soarce.co.uk or phoning us via contact information found on our site or via a supplied invoice containing the relevant information.
- If you believe that any information we are holding on you after registration is incorrect or incomplete, please email or phone us as soon as possible, at the above addresses. We will promptly correct any information found to be incorrect.
Terms and Conditions
Our terms and conditions explain our company’s policy on sale, returns and warranty. We aim to provide a more than satisfactory service to our customers.
- DEFINITIONS
1.0 A purchase is a binding contract of sale between the supplier and customer. This includes an agreement to our terms and conditions, which must be acknowledged by Soarce LTD and the consumer.
1.1 An agreement is where a customer has decided upon their purchase and they produce payment; a payment indicated by an invoice or agreed between the supplier and consumer, and the supplier produces a receipt of sale. A contract has then been made.
1.2 A sale/payment is an exchange of our company’s goods/services to the customer in return for payment. Payment is accepted through cash or bank transfer. We do not accept any other form of payment.
1.3 Our returns policy sets out our company’s policy on returns and exchanges, as well as warranty details.
1.4 Our warranty explains our company’s written promise to repair or replace a product that is faulty at the time of purchase. Our warranty works in conjunction with our returns policy.
- RETURNS POLICY
2.0 Refunds can only be given for products that have arrived faulty, once returned all items will be assessed and the appropriate refund/replacement issued.
2.1 All returning products must be returned direct to our company.
2.2 Customers returning goods must contact Soarce LTD prior to return, either by telephone or email. Contact details can be found online at www.soarce.co.uk or via supplied invoice with goods.
2.3 Refunds cannot be given where there is no genuine fault. Once a product has been accepted by a customer, no refund can be given unless there is a fault.
2.4 After a sale has been made, goods can be altered by the customer, at which point makes it difficult for the product to be resold. Products can be kept by the customer for lengthy periods of time, in which time products have been used. It is therefore our policy to not offer refunds for no genuine reason.
2.5 Refunds cannot be given for physical damage, and are not covered within our Warranty.
2.6 Other forms of monetary compensation can be awarded for non-refundable products; which will be granted at an additional cost.
2.7 We recommend to our customers to contact us prior to trade fairs by telephone or email, for a more immediate service. However, customers must allow for any short delays for any products that may require order and delivery, as our company cannot always promise that certain parts may be in stock.
2.8 Costs will depend on the extent of damage, which must be discussed with the supplier.
2.9 Refunds can only be given in the form of original payment.
- WARRANTY
3.0 Our warranty covers faults only. This does not include physical damages. Please refer to our returns policy for more information.
3.1 We can only offer refunds within 30 days of date of purchase.
3.2 Terms and Conditions of Warranty must coordinate in conjunction with our returns policy.
3.3 A charge will be incurred after the 30 day warranty as expired, for any faults. This can be discussed with Soarce LTD, as costs will depend on the extent of the fault, and the time it will consume to repair the fault or replace if required.
3.5 All receipts must be retained and must be presented to the supplier if any problems or issues arise, as proof of purchase, and proof of warranty. This is essential as we cannot offer our support without proof of purchase.